General Information

 

 

Patient Registration Forms:

These forms are filled out once a year by all patients and all new patients at the time of their first visit.  For your convenience, these forms can be downloaded from the Downloads page and printed.  After filling them out, you have the option of either scanning them and sending them as an attachment to PATIENTREGISTRATION@changebridgemed.com or bringing them with you when you come for your office visit.

Health Insurance:
We accept most managed care plans. Please see our insurance page for a partial list of accepted plans. Please be sure the specific physician/primary care provider you are seeing participates in your plan by checking with our office or the member service number on your insurance card. A current insurance card and co-payment is required to be presented at each office visit at the time of check-in.

Testing Results:

Changebridge Medical Associates is dedicated to making it easier for you, as the patient, to access all your diagnostic testing in a manner that is easy, efficient and informative. In the past, large quantities of letters had to be written, processed and mailed before patients could be informed of their medical testing results. This process added extra time to our patient’s ability to access their test results. We have improved this sometimes-lengthy process by adopting the Well Voice System, originally developed by Changebridge Medical’s IT specialist and now used by practices throughout the country.  Well Voice is a semi-interactive program that allows you to access your information over the telephone, when available, at your convenience 24 hours a day. 

You simply dial into the Well Voice System, using the practice’s toll free number, enter your unique personal number given to you at the time of your office visit, and you will automatically be directed to a review of the results of your testing recorded by our professional staff. This allows us to provide our patients quicker, more effective information and service. This is an exciting advance in healthcare delivery and Changebridge Medical Associates is proud to have been the first practice nationwide to adopt this wonderful method of information communication.

           

Results that require more detailed directives and personal consultation are telephoned directly to our patients by either the Physician/Physician Assistant or one of our capable staff members from the nursing department.

Patients will be informed of all test results once they are received and reviewed by your Provider within 7-14 business days. If you have not received your results within two weeks and have dialed into the Well Voice System using your unique password code, please call and ask to leave a detailed message with our nursing department on extension #31 and someone will return your telephone call with the requested information. 

           

TESTRESULTS@Changebridgemed.com is the e-mail address you can write to if you would like to be contacted by telephone regarding questions about your results you have received from your physician/physician assistant or through the Well Voice System.  If you have not heard results within the time frames listed above, please let us know by telephone to ext. 31 or by writing to the e-mail address.  Please allow enough time for the results to be reviewed as described above before writing.  E-mails will not be responded to by a return e-mail so be sure to include your contact information and telephone number. 

Refills:

To request a refill please call our office and leave a detailed message at extension #13. Please include the spelling of your name, your telephone number, the medication and dosage, the pharmacy and telephone number you wish it called to and any special instructions such as the need for a written prescription. Please allow 2-3 business days for prescription refills.  You may also request refills by e-mailing REFILLS@changebridgemed.com.  

           

In the interest of our patients health and wellbeing there are protocols in place for the amount of times a medication can be refilled before you must be seen again about your overall condition that requires the medication.  You will be informed if you need to make an office visit before your next refill or in order to get the full amount of a requested refill.  As we have shorter hours on Saturday’s and see only patient’s who are acutely ill, we are unable to do prescription refills on that day.  Please try not to allow your medication to run down to next to none before requesting a refill.

Referrals:

After you have seen a Changebridge Medical Provider, you may be referred to a specialist or you may need a referral to continue treatment with an established specialist. Please leave detailed information, as instructed during the voicemail prompts, at extension #14. Please allow 3-5 business days for completion of your request through our referral service. Referrals are done through the Internet with your insurance company. When it is approved, you will receive a telephone call with the referral number to bring to your specialist.  Those insurance companies that require prescriptions or other forms of referrals will be processed for you and left for convenient pick-up from the receptionist. 

 

Referrals can not be faxed as this could cause a delay of care to the patient if they are accidentally mishandled on the receiving end. We suggest you personally verify that the specialist or facility you will be seeing is in your insurance plan before making that request. For any questions, please call leave a message on extension #14 and our referral specialist will research your request and return your call.  This extension is not for requests for prior-authorizations for medications.  Those requests should be directed to the refill extension. OR…..Feel free to contact us through the Internet at e-mail address REFERRALS@changebridgemed.com. 

 

Referrals will be processed in the time frame stated above and you will receive a telephone call if more information is needed or when it is ready.  Certain tests require pre-certification approval from your insurance company who will notify us according to their policy of up to 3 days.  Please do not go to any appointments requiring approval without having certification from your insurance company.  If you need to be seen for the testing more immediately, please call our office and we will do whatever we can to expedite the process.  Referrals, for the most part, can not be back-dated.  The insurance companies will reject this request.

 

No-Show and No-Call Policy

Everyone has heard the expression, “There are not enough hours in a day to…”  And so that could hold true in a doctor’s office such as ours if our available Provider time is reserved for patients who do not cancel appointments when they are unable to come or if the reason for the appointment is no longer a problem.  We request advance notice of 24 hours, if possible, for any cancellations.  If you are unable to call that far in advance, please call when you can and just let us know your circumstances.  We will release your reserved time to another sick or injured patient who needs to come in that day.  As is standard practice in most medical and dental offices, there will be a $25.00 fee for standard appointments and a $50.00 fee for physicals and well visits for no-show/no-call appointments.  This fee will be billed directly to you through our billing service.

 

Telephone System:

Our telephone system was developed to provide a method of fast, efficient communication from you, our patient, and the staff member who you would like to act upon your request.  Through careful evaluation, we have found over time that many telephone calls are simply to request basic information such as our fax number or a department extension number.  In the old system and due to the daily volume of calls, these patients were often put on hold needlessly until it was there turn to speak to the receptionist. Therefore, we have implemented a way for you to bypass that sometimes regrettably long on hold time.  You need simply to choose the option which best suits your needs, from the recorded menu. 

 

 

Let’s all confess, we have all been conditioned to just hit zero as soon as we here a recording.  This does not work in this office and we encourage you to listen, ever so briefly, until you hear the extension of the department you are seeking.  There is no need to listen to the entire message once you have the information you need.  Just key in the extension of your choice and you will go directly to that voicemail without delay.  Department voicemails are checked regularly throughout the day.  A listing of all department voicemail extensions and e-mail addresses are listed on the Contact page of this website.